If this box is greyed out or disabled then you need to reset the Windows Credential Manager first.

Select the Security tab and untick the box that says Always prompt for logon credentials.

Click Account Settings then the first option Account Settings.

When you use Google Assistant, you trust us with your data and it's our responsibility to protect and respect it. All you need to do is under the Account tab select Switch account then add your Microsoft account you use for SuiteFiles: Google Assistant is built to keep your information private, safe and secure.

If you receive the following error you probably have another account still signed in to Microsoft.

When signing out of your account in Outlook you may need to manually click Sign In under the Office Account tab.

Click Sign out (in Outlook the tab is called Account).

Signing out of your account in Word or Outlook: You will most likely need to enter your Microsoft 365 credentials again so ensure you tick any box that says remember my credentials but it should now work for all future documents you open and not require your credentials. To turn this feature on, go to Settings > Accounts > Sign-in options > Dynamic Lock and flick the switch.

Do this for every line item for MicrosoftOffice16Ĭlose and open your web browser again and go into SuiteFiles.

Under Generic Credentials locate all items for MicrosoftOffice16_.

Go to the Credential Manager in the Control Panel of your computer (Control Panel > User Accounts > Credential Manager).

Resetting the Windows Credential Manager:

For Outlook you can change the security settings.

For Word or Outlook you can sign out of your account once then it should resolve.

You can reset the Windows Credential Manager.

If you're constantly being prompted to log in to your Microsoft account there are a few ways this can be resolved:

Fix constant sign-in prompt for Microsoft

Microsoft account sign in assistant